TERRIBLE TREATMENT OF CUSTOMERS!!!!!!!

We had to cancel my Dad's membership as he had a stroke on the 25th October. He has been a member at Virgin active since the start. Virgin active have been calling him everyday and every time we tell them he is ICU and unable to speak to them they do not comprehend this and the next day they will call again. ......Eventually due to his condition we had to cancel his contract. The call centre we called to request this change the consultant was extremely rude and not forthcoming. They just wanted to speak to my Dad we explained to the person no phones were allowed into ICU AT THE HOSPITAL. My entire family are with Virgin active and we are deeply disappointed with the service received, you wonder if you are dealing with human beings. To make things worst after cancellation they still deducted R1300 from my Dad's account to cancel. Not sure why as he has been a member with them for over 17 years since 2001.