Terrible service/money making scheme

I am highly frustrated to say the least! I had a contract cancelled in April that was replaced with a full vitality one, unfortunately the old contract was not cancelled as we thought it was. I have been billed for a contract that was supposed to be cancelled from April to date (and the new one)! which doesnt make sense seeing that the fault was from Virgin Active SA Virgin Active Little Falls. I have been taken from pillar to post in the past three months trying to resolve this issue. I do not mind complaining everyday and on every social media platform if need be so that people can know that you only care about the numbers and not the people, I need this resolved ASAP! Worse is that the consultant and manager from the Little Falls branch dont even know how to resolve this or maybe they are not even attempting to. I will be escalating this further to make sure that everyone I know cancel their contracts or do not take up any with you.