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grosel.joanne grosel.joanne

1 reviews | Active since Dec 2016

29 May 2018, 17:41

TERRIBLE SERVICE - QUICK TO TAKE YOUR MONEY, SLOW TO FIX THEIR MISTAKES! ******!!!!!!!

I am being billed every month for a person who I don't know - 'Ms Elaina Lotter'! Every month since I took out a contract for my daughter, an extra and seperate amount of R252 is being debited from my account. When I called Virgin Active to assist me I go through to Nadia Jefthas who was most unhelpful. Not only was she unhelpful but arrogant too! Basically she could not have been less interested. After my call I emailed her the reference number that appears in front of the debit on my bank statement, and her reply was 'If you want to you may reverse the payments.' GEE! Thanks! "I may" reverse the payments!! A trip to the bank resulted in being able to reverse the latest debit only. After sending yet more emails, I have been shunted on to 'headoffice' - who has yet to get back to me with regard to this!! I will not stop until my matter is attended to and I have been refunded in full and have received notification that this random person has been removed from my billing profile!

Virgin Active - you are the pitts!!!!!!!

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Replies (2)
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grosel.joanne grosel.joanne's update08 Jun 2018, 21:19
Reviewer Update
After being called by finance and promised I'd be refunded by NO LATER THAN Wednesday this week, I have still have not recieved what's owing to me. When I get back to work next week where I wrote down the ref - the person who called me, I'll be writing another report about VIRGIN ACTIVE and will share this on social.media shud no refund be forthcoming. Terrible service and ****************
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grosel.joanne grosel.joanne's update22 Jun 2018, 14:33
Reviewer Update
A colleague recommended I try this method of contact as I am getting no response from customer 'services' and get put on hold whenever I try to call finance. I went to the bank to try and sort this problem out and was advised to reverse the debit order for 252 (for which I am being incorrectly billed), as well as my daughter's monthly gym fee. I was told that this might get VA attention, which was right. Unfortuantely I was invigilating during exams and missed the called. My daughter has been sent messages that s her gym sub is in arrears. I have still not heard from the finance department re THEIR error though!!!! Please advise as I do not have lost all patience with your call centre. As far as I am concerned, VA is in breech of contract as they have been billing me incorrectly and have yet to ammend it , let alone refund me and apologies for the inconvenience and costs incurred by me!