Terrible Service from Virgin Active

In December last year I rejoined the and requested the head office to give me a balance on my account. They gave me a balance of about R3400 and debited my account. I was assured that all is in order and can access the gym.

But that has not been the case, myself and my two boys have not been able to access the gym and have been constantly told that my account is in arrears. I made several cash payments at the gym being assisted by an inefficient gentleman called Mpho Siboto. He has no interest in customer care but recruiting.

On several occasions in January I told Mpho that my son couldn't access the gym as it reflected that his account was in arrears despite having made the payment. He kept on blaming the head office for not clearing the arrears and promised it would be done.

On the 1st February 2022 my monthly debit order went off. Last we went to the gym when we got there my son's access was blocked telling us the account is in arrears. Imagine the embarrassment. The account was debited successfully but still we can't access gym.

I then called the ineffective Mpho on Monday and he promised to sort the matter and call me back on Tuesday. It's Friday today no word from him

This is totally unacceptable. If they can't sort this mess let them cancel my account I will join other gym clubs.