Terrible service from the company as a whole.

My cousin and I joined Virgin Active a few months ago. We signed up at the Newmarket one in Alberton. We on occasions also went to the Meyersdal one as this one is closer to her house. When we signed up, Brian, told us that the package we are taken allows us to attend any Virgin Active around the country. On Monday morning my cousin went to the Meyersdal one where she was quite rudely told that she cannot attend training there anymore and that she can only go to Newmarket where she signed up. This is not the understanding we got when Brian sold us these contracts. So, with no communication around these changes we were embarrassed and told we cannot enter any other Virgin Active. I went to speak to Brian and he rudely told me I am the only one complaining about this, which I know for certain is not the case. I also have issues every month that the accounts department that messes up the payment. This has put us off this establishments so much so that I am going to fight it and cancel our contracts with immediate effect.