Terrible service from the call centre.

My Virgin Active debit order did not go off this month. When contacting the call centre service to request a debit of my account, they keep advising that they would call me back. As a result, I have not received any assistance from Virgin. I had also qualified for their 100% discount through Discovery so I'm not sure why I was billed in the first place. There seems to be no communication between Virgin and Discovery which has subsequently resulted in me not being able to train. This also has a knock-on effect in terms of achieving my Vitality goals for the week. Avoid Virgin Active if possible. They're complacent since monopolizing the market.