Terrible Service & False Promises – Avoid Virgin Active K90!

I joined Virgin Active K90 in November 2024 during their Black Friday special. However, they claimed I had an outstanding balance of R299 from over 10 years ago, which I had to settle before getting a new membership. The gym manager, Sebastian Gouden, assured me that if I paid this amount, I would receive a free month in February 2025.

I followed the agreement and paid the R299. End of January, I was debited, so I called Sebastian, and he told me to reverse the debit order, saying he would fix it. Immediately after that, the call centre started harassing me with endless calls and messages, and I was denied access to the gym!

After several complaints, Sebastian again promised to resolve the issue and told me to reverse the March debit and sign a credit note at the gym for my Vitality membership. I trusted him and followed his instructions again. Yet, up until today, I still don’t have access to the gym!

This has been an absolute nightmare. The service at Virgin Active K90 is beyond disappointing. False promises, poor communication, and a complete lack of accountability. I no longer want to support this brand and would not recommend anyone to join Virgin Active—especially K90!