Terrible service!!!

Virgin Active SA specifically Hillcrest Virgin Active!

Absolutely annoyed with the service from Virgin Active this year!!!! My contract expired and I should have not rejoined, received nothing but terrible service. First I get signed up for the wrong club (no club was even noted on the contract) when I went back to the same club to rejoin, to be advised to join vitality! Now on the system it shows my vitality is active but I still got debited the usual amount and no vitality fee came off. To worsen the matter, the gym can't help me and advises to call head office but now I'm waiting airtime to correct someone else's work but if I miss a payment they are sure to call none stop!!!!! Such useless service considering I've been a member for 10 years already!!!! They are quick to respond to social media but not even head office could help me, you telling the salesperson one thing and me another! I would Not recommend that anyone sign up to the vitality special coz it's a Lie! WE NEED A DIFFERENT GYM IN HILLCREST PLEASE!