TERRIBLE SERVICE

I have had the most terrible experience with Virgin active membership .I have tried to resolve this internally and have had the most nonchalant and very unpleasant experience no form of care of understanding regarding my issue has been given. I had signed up around the 20something May 2021 and was told that the system was hacked and my application might be delayed no email or sms was given or even the card until I finally called in Oct 2021 after the Jabulani mall looting and was informed about an insanely amount of money owing to the company. I was not even aware that my application was successful nor was I given any card or any communication .I got so upset with all the back and forth that I asked to have the entire membership revoked .No one cares and the call center operators don't take time to understand or try to escalate to management.