Terrible service: Billed twice despite cancelling contracts well in advance!

Terrible service!!! We emailed Virgin Active with more than a month's notice of cancelling our Gym contracts, yet we were billed for September and October 2024. When I called to speak to a consultant, he said the email was stuck in his spam folder, and there was no way to release it. ALL phone calls are recorded, but Richard Branson would be ashamed of how we are treated!! We are still awaiting our refund!

I want a refund immediately!