Terrible service at the Little Falls branch

I am extremely disappointed in the Little Falls Virgin Active. I have tried to sign up as a member on more than one occasion and get ill-treated every time. My husband and son recently signed up, paid the upfront joining fee and today, a week later, my 13 year old son’s card gets suspended for outstanding fees. Are you kidding me! He was also told that he can only come to the gym once Club V opens up. Why would they then sign him up and take his money when he isn’t allowed to access the gym?!!!

I had a membership with Virgin Active a couple of years ago and when my company changed medical aids, the fees increased which I was not aware of. The Cresta branch was quite understanding and allowed me to sign up, confirming that the amount of approx R1k would be written off. When I tried joining again at Little Falls, they said that I have to first pay that arrears before I am allowed to join. This was so many years ago and I wasn’t contacted once to recover these fees yet it’s demanded every time I try signing up at Little Falls. I subsequently joined Viva Gym, with no upfront activation fee and I am very happy with their service. I will never recommend Virgin Active to anyone!