Terrible service at Hatfield Virgin Active

I activated my Discovery Vitality on my membership on the 27th Jan 2015, I was assured by the consultant (Karabo) that the R396 will NOT be debited from my account on the 1 Feb 2015 and the reduced vitality fee would be. He also told me it would take 15min yet I was standing around for over an hour because of Hatfield's incompetence <br> <br> In true Virgin Active fashion- He had the completely wrong information either from lack of knowledge or the fact that he couldn't actually care less. The R396 was in fact deducted from the account.<br> <br> When I tried to phone the Hatfield gym, a consultant answered the phone with \What?". How can someone who deals with the public have such bad manners?Between their useless consultants and rude manners I could quite easily just cancel my membership. <br> <br> However the call centre was extremely helpful and the lady I spoke to (lexi) was informative and a pleasure to deal with (even though I was on hold for 22 minutes). She reversed the old amount and assured me that the reduced vitality fee would actually be deducted - all of which could have been avoided if the consultants at Hatfield just did their job properly.<br> """