hG
hindi G
1 reviews | Active since Feb 2015
22 Feb 2015, 04:12
terrible service and not helpful and freezinG pool
The gym is far interested in getting new members to join and neglects when a member have a complaint - my friends and I use the pool fairly often but the water is so cold that we complained on numerous ocassions the staff just smiles and do nothing about it- we signed up for a heated pool but temperature in water is so cold that we end up getting sick and bad back and body pains
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Replies (1)
Virgin Active South Africa's replyOfficial
23 Feb 2015, 14:46Hello hind,
I have tried to touch base with you on the number provided above but it belongs to another member.
On behalf of Virgin Active I would like to apologise for the experience you had encountered.
I received feedback from Ingy, the club manager at Mount Edgecombe and he has confirmed that an email has been sent to you to explain our operational temperature requirements fore the swimming pool.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
I have tried to touch base with you on the number provided above but it belongs to another member.
On behalf of Virgin Active I would like to apologise for the experience you had encountered.
I received feedback from Ingy, the club manager at Mount Edgecombe and he has confirmed that an email has been sent to you to explain our operational temperature requirements fore the swimming pool.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Virgin Active South Africa's reply23 Feb 2015, 14:46
Official
Hello hind,
I have tried to touch base with you on the number provided above but it belongs to another member.
On behalf of Virgin Active I would like to apologise for the experience you had encountered.
I received feedback from Ingy, the club manager at Mount Edgecombe and he has confirmed that an email has been sent to you to explain our operational temperature requirements fore the swimming pool.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
I have tried to touch base with you on the number provided above but it belongs to another member.
On behalf of Virgin Active I would like to apologise for the experience you had encountered.
I received feedback from Ingy, the club manager at Mount Edgecombe and he has confirmed that an email has been sent to you to explain our operational temperature requirements fore the swimming pool.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn