Terrible service and false advertising from Virgin Active Roodepoort

I joined Virgin Active Roodepoort (Weltevreden Park) a couple of months ago and have had issues since day 1. There was a promotion with Vitality whereby I'd get charged a discounted rate and get a free bag and was supposed to get April and May free. I queried about the equipment and pricing at 2 different branches and in the end, the one branch registered me on their system without my permission and I therefore couldn't join the other branch. Months went by way me contacting managers at both branches as well as the head office and someone who seemed to be a director at the head office whose number I was only given in the end, after they managed to sign me up with my branch of choice, in order to "thank him and tell them how a guy named Ashley helped me". Months have passed, I have still not received my bag and when I spoke with the manager of this branch - Titus about it, he tells me that he knows nothing about this bag. Meanwhile Ashley from head office has been telling me that I will get my bag that was part of my joining agreement. When will I get this bag, in 2020? I was also told that I could bring a guest through with me for free provided that I don't bring the same guest more than once. I bought my mom with me today, we travelled from to get here and she was talking about joining and so excited. When we got to reception, I was greeted by dirty looks and attitude by a girl named Tumi who told me that my mom may not enter unless she pays R250 odd. I asked for the manager and he refused to let me bring her inasmuch my guest unless someone from head office contacted him in advance to let him know before hand. They were chasing my mom away and very unwelcoming. When I asked for where I could view their rules in order to see this, he told me "we just know this, it's not written anywhere where I could view it." I will be cancelling my membership, writing about this on the local area newspaper and on every social media platform I can find. I am livid! The level of service I received fromTumi and Titus in particular was revolting and embarrassing in front of everyone person that entered he building. Further more, I will be speaking with my attorney regarding these "rules that the public can't view" as well as false advertising, and defamation of character in front of all these other members and I WANT THE BAG I PAID FOR! In short ive only experienced a lack of service from Virgin Active Roodepoort and Virgin Active as a whole. I am extremely disappointed and will be taking this further.