SM
Siyabonga M

1 reviews | Active since Mar 2015

16 Feb 2016, 06:19

Terrible service

today at gym this lady asks me to help her move the bench on the smith machine as she want to do squads, after moving weight I hear this loud voice \hey you\", im like hey wassup. Its this guy Sanele who works at the gym he asks, \"why did u put that in my way\", im like sorry dude ddnt know you were busy. I thought that was that, as I walk away he screams \"you are full of ****\" probably 4 time. I go to him and say there is no need for that I told you I ddnt see you. He continues pointing at me. This was embarrassing and demeaning as I felt belittled and harassed. this is not behaviour I expect from staff, I even told him \"you are at work and you not suppose to treat me like that\" he just pointed at me as if he was looking for a fight. what a shame, I travel from rooderport to gym here in the morning and Ive had nothing but great service from Zanele and the team, but this Sanele guy needs some coaching on customer service, please "

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply16 Feb 2016, 11:24
Official
Hello siya.mhlongo@,

Thank you for bringing this to our attention.

Please accept our sincere apologies for the service received.

Rest assured, the Club Manager Zanele has addressed this with the relevant staff member, to ensure we continue to make your experience with us a pleasant one.

Please don't hesitate to contact us, if you need anything else.

Kind Regards,
Tracy-Lee