Terrible service

I'm appalled by the service received from both the head office and Cresta VA, I contacted you a day after my d/o was due and was advised I qualified for a month off since I had referred someone. To my surprise I've had to call your offices every second day to unblock my account because y'all say I'm owing. That ain't my problem that you didn't apply the discount. I pay a lot as a premier member, if this is not resolved rather cancel my membership. I haven't had to go to the gym for the past few days including today which is an inconvenience and I've never missed payment ever!