Terrible service

Terrible and incorrect information given to me. I needed to reinstate my membership and virgin active call centre provides me with incorrect information. They are blaming my vitality however b called vitality and they advised me that all my premiums are up to date. I'm very disappointed that I even wasted my money for a company that is so inconsiderate. I am will to pay the outstanding premiums but they want me to take a new membership so they can gain on the joining fee...I asked to speak to a manager but get poor service