Terrible Service

On the 14th of the 12th 2017 I joined Virgin Active EastGate Premier membership which allows me to go to multiple gyms within in the country. On the 2nd of the 1st 2018 I decided to try Virgin Active Randburg, where I was told at Reception that there is an error on my account and I would need to go back to Virgin Active EastGate to rectify said error. On the 4th of the 1st 2018 I went back to Virgin Active EastGate to rectify the error on my account, however, when I met with the consultant “Mosses” I was told there isn’t an error on my account but an issue with my card, of which he replaced and worked fine until the 14th of the 1st 2018 when I was stopped once again at Virgin Active Randburg and told once again that there are errors on my account once again. The reason I have chosen to write the complaint is because I have had no resolution on this matter which is highly frustrating for me and it is very embarrassing to be stopped at the front desk and told there’s an issue.