Terrible service

<p>The past 3 months i got a terrible service from virgin active since rejoining, until today my membership is still pending nothing has been done about it. i have went from the club to club no body knows what is happening. Me and partner used to be members she cancelled her contract after 9 months and i was given the cancellation quote which i paid in full and the membership was cancelled and mine in June. i rejoined the gym only to be told that i still owe on my partners membership and i was not told about this and as far as i know you can not be allowed to the gym if you owing. so my question is how do you allow someone to the gym owing for 9 months and still give a wrong cancellation fee when the memeber is calcelled or contact client and notify them about the what is happening on their contract if there is such a problem. Someone from the call centre called two months ago after my complain was taken serious when i threatened to report this TO hellopeter, he could not answer my questions and said he will call me in few minutes he is calling the supersivor. now it has been two months. i feel like no one knows what is happeing there and now i have not been at the gym two months, am i not worthy of being a member to this gym? after i rejoined the gym i convinced 2 of my friends to join as well bring you 2 sales and you get treated like this. this so dissapointing. i have worked for virgin active for 3 years and i always provided the best service, but this is really bad. Maybe this needs to be taken to the media maybe someone will take me serious because i am so ****ed off right now.</p>