TERRIBLE SERVICE

Seeing that the seven days it was supposed to take had passed and the contact center had no note of a refund on the system I queried when and whether i will receive a refund after changing my contract to a vitality membership after being already debited, not only was I not supp**** with any useful information, I was shown a blatant sign of disrespect when a ''consultant\ raised his hand to my face to tell me to keep quite during a heated conversation and the audacity to tell me that whether i get a refund or not is not his problem and to add insult to injury according to the club manager i am under ''investigation'' for the use of strong language which i am admittedly guilty of after i was treated in a manner no customer should experience let alone one that has been apart of the customer base for nearly a decade. Now feel like a ******** awaiting trial. surely this cannot be how a disgruntled customer is treated. "