Terrible experience with Luyanda Mtima

I can’t emphasise how much I am so upset about my experience with Luyanda Mtima from N1 City Virgin Active. I mean can someone explain to me what is the use of a salesperson if they can’t even comprehend the fact that you are hired to be of service and also deal with clients where possible ( if its within your perview) and yes generate sales, however that does not mean that give the client wrong info, pressure them to pay so you can get commission and ignore them after they made payment and the money deducted from their account is way more than you said. Right so lets just let the client solve the problem herself cause i got a sale!!! Firstly i was told i am getting June free and 50% off over 3 months then I was told 30% off for July then 60% off the next 2 months which confused me cause he kept changing the promotion all the time when i asked for an explanation. I asked him to explain as it doesn’t make sense and he said he can’t explain something thenni go to another branch and someone else gets a sale while he worked for it. He sent me numerous of messages to make payment and after i make payment, i had an issue where the money deducted did not reflect the amount he told me and i have all the nessages. I called for him, he never returned my call, I received an email with a survey and never got an response from anyone, except calls from customer agents asking for payment. A collections agent contacted me to discuss the account and I explained my situation to her, she sent an email to Luyanda and copied me and asked him to explain why we are at this point, we never got a response… she emailed him again urging him to respond and till today i am left to figure it all out for myself.