ND
Nabeelah D
1 reviews | Active since Feb 2015
17 Feb 2015, 20:29
Terrible experience and still awaiting my refund
After dealing with several poor customer service consultants and Tazz the sales manager. I still havent received my refund that was due almost 2weeks ago! <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
18 Feb 2015, 16:54Hello nabeelahdollie@,
I tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
I have accessed you membership and ensured that your refund was processed . The refund has been approved and paid out today so please allow 48 working hours for the funds to reflect in your bank account.
I have sent you an email as well with further information.
Kindest regards
Robyn
I tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
I have accessed you membership and ensured that your refund was processed . The refund has been approved and paid out today so please allow 48 working hours for the funds to reflect in your bank account.
I have sent you an email as well with further information.
Kindest regards
Robyn
Virgin Active South Africa's reply18 Feb 2015, 16:54
Official
Hello nabeelahdollie@,
I tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
I have accessed you membership and ensured that your refund was processed . The refund has been approved and paid out today so please allow 48 working hours for the funds to reflect in your bank account.
I have sent you an email as well with further information.
Kindest regards
Robyn
I tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any inconvenience caused to you.
I have accessed you membership and ensured that your refund was processed . The refund has been approved and paid out today so please allow 48 working hours for the funds to reflect in your bank account.
I have sent you an email as well with further information.
Kindest regards
Robyn