Terrible Customer Service from Virgin Active

I have been trying to resolve an issue accessing the gym using their App since December 2025, their system do recognise me and clock me in, but it doesn't enable the turnstile to give me access to the gym, their system keeps registering "Token has Expired". I have been calling their Head Office numbers with many people making promise of escalating to their IT dept, and I am still waiting on someone to call me Back. I have escalated to the Management at Milpark Virgin active they said they have escalated to Head Office with no feedback. This is absolute ridiculous is their own branch cannot get anything out of their Head office