Terrible Customer Service. Billed Incorrectly.

Signing up is easy but customer service is terrible on the phone. I had been hung up on multiple times after asking to be connected to someone/department that can help me with updating my information. This was after waiting 20 minutes on hold while waiting for a consultant to help me.

Not to mention that I got billed, without notice, for a full membership while on vitality. I guess this would be a bye bye to Virgin should I not get a refund.