TERRIBLE CUSTOMER SERVICE

After signing up with Virgin active and signing the mandatory Direct Debit, we're left with unpaid direct debits. After being told we cannot use the gym due to outstanding fees we were told to eft the outstanding balance and send through the proof of payment. Easy enough right? Nope... Money eft'd, proof of payment sent through and then the outstanding balance DEDUCTED by Virgin active!

No replies to emails received and have been deliberately cut off and no return calls!!

Exactly who does one need to do speak to, to sort this nonsense out once and for all!! Absolutely livid!