Terrible customer service

I had lost my card and bought a new one (Waterfall Virgin Active) payment couldn't be made as systems were offline. I have 7 days to make payment I went to Randburg gym & provided the lady with my card - she advises that my is blocked on her system, I tried several times to explain what the situation was however she looked at me \very confused and irritated"";15/07/29 12:49;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;173105;23;1;2;0;1;0;0;2;NULL;NULL;NULL;15/07/29 10:30;15/07/29 8:56;Bank delays Transfer by withholding Title Deed ;***;HST Cancellation attorneys ;***;Home loan account is ***. My transfer attorney has been ready to lodge since 6 July 2014. However the bank through the cancelation attorneys HST has not provided the title deed, thus delaying the transfer. I lodged a complaint with the bank and they are not treating the matter with the urgency it requires.<br> Further cost are being incurred to obtain expired clearance certificates. Additional Interest is being charged by the bank and also being incurred due to bridging finance arrangements.<br> <br> I want the bank to speed things up and also assume responsibility for the additional charges incurred.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;878350;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/07/29 10:06;15/07/29 8:56;Cellsure Theft Cover is a **** on clients;VHI74164;;***;On the 24.07.2015, I lodged a telephonic claim for a cellphone replacement with Cellsure who insured the cellphone contracted through Vodacom. The claim was as a result of a theft that had been suffered by my mother on the 22.07.2015 in Mthatha. Her phone which is under my contract with Vodacom (with whom I have been contracted for around 20 years) was ****** by ********* who jammed her car's locking system when she and her driver went into a building for a few minutes. Her handbag containing the phones and her other valuables were ******.On the 24.07.2015 the insurance company Cellsure sent me a repudiation of the claim VHI74164 on cellphone ***) for the replacement of the cellphone on the grounds that they do not cover \loss or damage to a handset resulting from theft or attempt thereat from any unoccupied vehicle;15/07/29 14:01;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;365578;33;1;5;0;1;0;0;5;NULL;NULL;NULL;15/07/22 10:00;15/07/29 8:57;Leon the Professional 1994;7,21E+12;Leon Naidoo;***;Leon the Professional - Movie Fiction turned into Reality<br> <br> <br> All problems & errors are simply hits that require timeous assessment resulting in favorable solutions. It's really superb having a professional \problem-solving hit man\"" at one of your FNB departments. <br> <br> Leon responded and proceeded as follows"