Terrible Customer Service

I have been phoning since beginning of January to get my daughter's reward option sorted. Every time they start with her age, and then I laugh it off as my son is 9 months older and he gets his rewards. Then it is IT & an bug that is being fixed. Anyway phoned last week, said 48 hours & would phone me if there was an issue. Still nothing so I phone again today, lady says still some IT issue, cannot give me turnaround time or reference number. Had to hold on for 5mins to log a complaint with her team leader, who turned out to be in a meeting. No feedback yet again! Terrible service@