Terrible Customer Service

Virgin Active's customer service is terrible, but they are quick to take your money. I haven't been able to log into my account since last year because it keeps telling me that my account has expired, which led me to believe that my contract had run its course because they had stopped debiting my account. I went to get my profile activated and discovered that my account was still active and that I owed money for the months they stopped debiting my account. I then tried calling the call center for days without getting a response; I even selected the option to be called back because I had been waiting for a long time without receiving a response. I called over and over and still haven't received a response. I sent them an email, which has remained unanswered to this day. This is a dreadful service, and I'm disappointed.