TERRIBLE CUSTOMER SERVICE

I contacted consultant to join virgin active on the 03/03/2016. consultant came through to my work place on the 04/03<br> he had to sort out some of my queries which was done over that weekend , he came back to my offices on Monday and we signed the contract . <br> On Tuesday consultant whatapp's me (no even phone call)<br> its now 5days later , the consultant keeps telling me the refund has been processed yet its now more than 72hrs and I have not received anything ! the consultant is giving me all incorrect information and does not call to tell me what's going on he either whatapp's or ignores my msg's , I have now contacted the call center and they did inform me that the consultant should have the feedback. I am really disappointed in the poor service from this adviser! he could have informed me of the issue before signing up but seems like he was more desperate to get the commission rather than living up to virgin active's values ! I will like to get my refund and spk to a consultant that can actually assist.