Terrible customer service

I called the Virgin Active accounts department on ***today and received extremely poor service from a consultant named Nolufefe,atleast that's what it sounded like after I asked her 3 times. After confirming my account number and balance, she disconnected the call before I could raise my query, and she has not called me back in over two hours, and this proves it was not a network issue that she dropped the call while i was talking. This level of service is unacceptable, and being a former member does not justify such treatment.