Terrible customer care/ treatment and incompetence.

A month ago i received a phone call from a virgin active consultant (this being one of many phone calls i have received from different virgin active consultants), the gentleman informed me of a special that virgin active was running in connection with discovery. Given that i had always used virgin active as my choice gym, and lost my membership when i switched medical aid schemes. I saw the offer to activate my membership again as one too great to pass by. I then made a trip to Virgin active Maponya mall, to activate my vitality/ virgin active gym contract. before this i fully explained to the consultant that i had just been with vitality for just about six months or so, and he confirmed that i did qualify for the offer and that it wouldn't be a problem. I then signed the contract and paid the discounted amount of R825.00. assuming all was fine i then went to gym two days later only to find out that there was an issue with my access to the gym. a gentleman from the Rosebank gym indicated that the issue should be solved swiftly, he then got hold of the consultant that activated my contract in Soweto, then gave feedback that the matter will be sorted. Every second day i had to remind the consultant that activated my membership that the issue was not sorted and he kept promising that it will be done. it is now over a month that i am waiting and nothing has materialized. the back and forth has been a huge inconvenience. Due to the initial gym activation fee for discovery members being R2000.00, i struggled to raise the amount as i had other pressing matters to attend to, thus the discounted promotion seemed like a great deal and blessing. As it stands i have spent more time begging for my account to be sorted, and constantly having to explain myself in order to get access to the gym. Having activated my first gym membership with virgin active in 2011/12, this has by far being the highest level of incompetence that i have ever had to deal with. I am disappointed on how i have been treated as a client and given excuses on a daily bases on why my issue has not been handled promptly.

All i am requesting is for the matter to be solved and access be granted as per the initial proposed activation fee which has been payed and contract signed.

looking forward to your response.