Terrible After Market Service

<p>After alot of trouble with initial joining the Virgin active Gants Centre Strand ,the terrible service just never stopped . Asked for somebody to show me around first time,took 5minutes,and then walked away. Eventually paid for Booster pack to get decent advice,R450.00. For weeks,i was not contacted to arrange a personal trainer. Every time i was seen in the gym,i was promised that somebody will contact me,it did not happen. After a long time,a personal trainer contacted me,arranged meetings,but due to personal circumstances,every meeting was cancelled by the trainer. Eventually i lost interest and after months i started to try to get back the money i paid. Its been a battle since then. Nobody answered the phone of the gym,i started to talk to one of the managers,every time i was promised feedback,nobody called,explaining what is happening,and at this stage i am being completely ignored after tried to explained several times that i paid for a service i did not get,i just need my money back.</p> <p>I am very dissapointed that a big brand like Virgin Active will provide customer sevice like that,as excellent customer service is a essential part of the success of any business.</p> <p>i tried to ask for a complaint email address or a senior manager,which again,i just did not get any feedback.</p> <p>Now,can somebody please assist me into getting my money back asap as this is really been going on to long.</p> <p>Just a question: Does Virgin Active even really care? Then please start showing it!!!!</p>