Termination of membership

Good day,

I have tried multiple times to cancel my contract with you guys. I managed to speak to a lady now on the phone who refused to give me her name and cancel my membership. And when I asked for details and a reference number for the call, she put the phone down.

Extremely poor service!! I have been with Virgin Active for 7 years and have stuck to my end of the contract for all these years and now I am receiving this poor service from you. I am now on a month to month contract with you and still no one can assist with the cancellation.

I am immigrating and will definitely not being paying from next month.