Termination of membership

Good day,

My Virgin Active membership is ending tomorrow, as I have repeatedly communicated since last month.

For the past two weeks, I have been calling and sending emails to clarify that I am not abruptly cancelling my membership term is simply coming to its end. Unfortunately, my entire experience with Virgin Active’s administration has been extremely frustrating: At the start, my membership date was captured incorrectly and had to be amended. I was incorrectly billed the full premium despite being on Vitality, only receiving a reimbur*****t after reporting this. Now, as my membership ends, I am being told it only ends in December, which is incorrect. Yoh sending me a contract that is incorrect whilst I also have another incorrect one is a joke.

I have already provided proof that fees were debited long before December, along with email correspondence from your consultant, Brent De Jager, confirming this matter. Yet now, there seems to be no acknowledgement of this history.

I am extremely dissatisfied with the handling of my account. I am requesting written confirmation today that my membership ends tomorrow and that no further debit orders will be processed. Please treat this matter with urgency. I want this finalized, and after my experience, I wish to cut ties with Virgin Active and will not be returning in the future. My experience hasn’t been nice at all, I just called the consultant that asked me to join the gym I hope he will attend to this asap as I’m not going to let this go.

Also if you are saying my contract is ending in December I will send you my bank statement I want my money back that you have been collecting before December.

Kind regards,