1 reviews | Active since Feb 2015
TERMINATION OF CONTRACT
i had entered into a contract with Virgin Active on the 31st jan 2015. i had relocated to Johanesburg on this day and wanted to take advantage of their waiver of joining fee special..<br> <br> i was to commence employment with Standard Bank in Johannesburg but due to unforeseen personal reasons i had to return back to Durban 5 days thereafter. i am currently unemployed.<br> <br> I called virgin active on the call centre no on the 9th feb and after several attempts, i did not get through.<br> i requested my dad to call the little falls branch directly as i had run out of airtime by then.<br> <br> my dad called the branch and was told that i could not cancel the contract as i had signed a 5 day waiver period.. i was not even aware of this . This was not even explained to me upfront. i did not even get a copy of the contract signed. <br> <br> PLEASE GUYS , HELP A POOR UNEMPLOYED GUY OUT. I HAVE ALREADY PAID A MONTHLY FEE OF R734. I DO HOWEVER RECALL THAT I HAD SIGNED UP FOR A R595 PER MONTH CONTRACT. MY DAD REQUESTED FOR AN EXPLANATION OF THIS BUT THERE HAS BEEN NO RESPONSE TO HIS EMAIL.<br> <br>
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
As per our telephonic conversation, I have explained the cancellation clause and I will ensure that a copy of your contract will be sent to you.
Have a lovely weekend.
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
As per our telephonic conversation, I have explained the cancellation clause and I will ensure that a copy of your contract will be sent to you.
Have a lovely weekend.
Robyn
