Tasha the ****

I called into the call centre this morning and Tasha* (if that's even her real name) after hearing my query about incorrect premiums after receiving an email stating that my fee would jump from R213.75 to R905.00, Tasha proceeded to lie to me regarding the reason my membership was reflecting an incorrect amount. She went as far as to tell me that my discount has been incorrect for 2017 and that I need to pay the higher premium going forward, when I questioned her regarding proof that this was the case she then dropped the phone on me.

I then called Vitality as Tasha informed me that this was a direct instruction from Vitality. According to Vitality agent, I was completely misinformed regarding the above and my membership should not have changed to begin with.

Tasha not only **** to get rid of me, when I wanted answers she just hung up. Extremely unprofessional service, and I have been an active member since 2010!

I'm appalled!!! I want correct feedback regarding my query!