DB
Dirk B
1 reviews | Active since Jan 2015
31 Jan 2015, 19:51
Taking money from frozen account
In August 2014 I froze my account with VA. I was told to call before middel Jan 2015 if I wished to freeze the account for another 6 months. I did call them before middel Jan 2015 and froze the account for another six months. Come end of Jan, and they take a full months fee from my bank account. <br> <br> Useless!
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Virgin Active South Africa's replyOfficial
02 Feb 2015, 10:51Hello DirkZA,
Thank you so much for taking my call today.
on behalf of Virgin Active I would once again like to apologise for the inconvenience caused to you.
As discussed, I have confirmed that your request was put through on the 8th January. I have now processed your freezing for 6 months and your membership will automatically reactivate on the 1 August 2015.
Kindest regards
Robyn
Thank you so much for taking my call today.
on behalf of Virgin Active I would once again like to apologise for the inconvenience caused to you.
As discussed, I have confirmed that your request was put through on the 8th January. I have now processed your freezing for 6 months and your membership will automatically reactivate on the 1 August 2015.
Kindest regards
Robyn
Virgin Active South Africa's reply02 Feb 2015, 10:51
Official
Hello DirkZA,
Thank you so much for taking my call today.
on behalf of Virgin Active I would once again like to apologise for the inconvenience caused to you.
As discussed, I have confirmed that your request was put through on the 8th January. I have now processed your freezing for 6 months and your membership will automatically reactivate on the 1 August 2015.
Kindest regards
Robyn
Thank you so much for taking my call today.
on behalf of Virgin Active I would once again like to apologise for the inconvenience caused to you.
As discussed, I have confirmed that your request was put through on the 8th January. I have now processed your freezing for 6 months and your membership will automatically reactivate on the 1 August 2015.
Kindest regards
Robyn