Systems down but they still take your money

Your system has been offline for weeks now. You also do not have wifi available..... so why are you changing guests the full price? I pay a lot of money to come and sit at menlyn maine to catch up on mails after gym and i can not even fo that. Basics that you guys can not let go for soo long. Worse part is staff is super rude and can not give any indication of when you will have fixed this mess. Seriously i want to cancel my membership And move to planet fitness!!!!!