system canceled contract

my fiance and i signed up at virgin active red in jan in boksburg, everything was fine went to gym for 3 months then one day my fiance could not get in when they checked why it said that the contract was canceled but no explanation why. we them ask them to find out from head office why they canceled the contract only to be told that due to him saying yes to a question where it asked if they had chest pains in the last month. we were told that the system had canceled the contract when we ask why they did not have an answer, if it was cause of the question why did it wait 3 months before canceling and not straight away when the question was asked? <br> lebogang has been told to contact us but has not bothered to do so at all, he never gets back to the clients, what kind of club manager is he if he cant get back to a client when asked. this is disgusting service and then they still try to debit my fiance even through the contract was canceled. <br> <br> I want this sorted out today weve been on this issue for a month and no one seems to do anything.