Such a bad experience

Such a bad experience. I am stopped at reception every time i try to enter the gym because my membership was never activated properly, someone always says they will sort it out but its never sorted out. I sent a call me back on the app and explained to their call centre the problem, again nothing changed. The last attempted visit was the last straw, the receptionist denied me access and loudly announced that my membership was cancelled last August. My husband had already gone through the turnstile but i was told to wait as the manager had been called. I stood there like a ******** until eventually i asked if i could go through and take a seat while I waited. I eventually asked for my membership to be terminated and my vitality starter payment to be refunded. So humiliating.