Subject: Meyersdal Branch Concerns About Virgin Active Meyersdal Branch Policies and Staff Conduct!

Subject: Meyersdal Branch Concerns About Virgin Active Meyersdal Branch Policies and Staff Conduct!

On the Virgin Active app, when sending a guest pass to a friend, there is no clear indication that existing Virgin Active members from other branches are excluded from using it. I have personally visited multiple branches as a guest (while being a member at only one) without issue—except at Meyersdal.

The management and staff at this branch were unnecessarily rude, dismissive, and unwelcoming. They refused to provide a proper explanation and ignored my attempts to resolve the matter.

Additionally, Virgin Active failed to notify members that the week before Easter allowed access to any branch with a guest—this lack of communication is unacceptable.

Head office should take immediate action against Meyersdal’s management and staff for their unprofessional behavior. As a long-term member, it’s disappointing to see the decline in service quality, from staff attitude to equipment maintenance.

Due to these issues, I will be switching to a premium private gym in our area (very close to this branch), where paying members are treated with the respect they deserve.

It’s clear that this branch is more than willing to accept expensive monthly premiums—yet they fail to deliver the basic respect and service that paying clients rightfully deserve.

If you're thinking of joining this gym, I strongly recommend exploring other options first.