Subject: Concern Regarding Recent Gym Upgrades and Unavailable Facilities

Dear Virgin Active Team,

I am writing to express my disappointment and frustration with the recent gym upgrades and the significant issues I've encountered.

First, the air conditioning is not working properly, causing great inconvenience, especially considering the new facilities that were promised. Additionally, many of the advertised amenities are either incomplete or unavailable. The plunge pool has been removed, and the marketing of ice baths is misleading, as none of these facilities are currently available. Furthermore, many of the new features are often out of order. To add to the frustration, we have also been charged additional fees.

As someone who has referred many members to your gym based on these promised upgrades, I find this situation to be incredibly disappointing. I had high expectations, but unfortunately, the reality has fallen far short.

I would appreciate it if you could address these concerns and provide clarity on when the promised amenities will be fully functional and available.

Thank you for your attention to this matter.

Kind regards, Hassen