Struggle to cancel Virgin Active contract

The worst customer service ever! Fast to write the contract, but when you want to cancel it is a huge problem. Although I took out the contract for my family, they want each member to cancel separately, which was not told to me when I took out the contract! Then they told me he should phone, but they don't have any Afrikaans speaking consultants, he cant speak English. Then I was told to send an email on behalf of him, but he cant use my email, so how the hell should he cancel??? I phoned again today and Brent said he would send an email on which I am supposed to reply, never got the email. Pathetic company.