mB
michael B
1 reviews | Active since Dec 2011
01 Mar 2015, 17:08
Stop taking my money
After cancelling my membership and being advised I will have to only pay R150 for my cancellation fee due to terminating my contract a month early I am horrified to find out that you have taken the full R400 for the last 2 months!!!! the reason I cancelled was due to the horrible service I received by the *********** staff that work for you company.<br> <br> I expect a PHONE CALL, APOLOGY AND A FULL REFUND BY CLOSE OF BUSINESS TOMORROW OR I WILL BE SENDING YOU A LAWYERS LETTER DEMANDING MY MONEY BACK<br> <br> OH AND YES I AM A LAWYER AND YOU ARE BREAKING THE LAW !!!
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Replies (1)
Virgin Active South Africa's replyOfficial
02 Mar 2015, 16:57Hello mickbal,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
I listened to the call recording on the day your cancellation was processed and I mentioned that I would future date your cancellation for the end of March, I am truly sorry for any misunderstanding !
Please look out for an email from me providing you with more feedback.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
I listened to the call recording on the day your cancellation was processed and I mentioned that I would future date your cancellation for the end of March, I am truly sorry for any misunderstanding !
Please look out for an email from me providing you with more feedback.
Kindest regards
Robyn
Virgin Active South Africa's reply02 Mar 2015, 16:57
Official
Hello mickbal,
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
I listened to the call recording on the day your cancellation was processed and I mentioned that I would future date your cancellation for the end of March, I am truly sorry for any misunderstanding !
Please look out for an email from me providing you with more feedback.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
On behalf of Virgin Active I would like to apologise for any frustrations caused.
I listened to the call recording on the day your cancellation was processed and I mentioned that I would future date your cancellation for the end of March, I am truly sorry for any misunderstanding !
Please look out for an email from me providing you with more feedback.
Kindest regards
Robyn