LJ
Leonardo J

1 reviews | Active since Mar 2014

05 Jan 2016, 10:45

******

Last night at 21:20pm I came to collect food from the Kauai that I ordered (I called in). I am a member. I picked up my order and left at around 21:31pm just after they closed. I paid for my meal in cash. While waiting for my food I did some stretchers on the couch where my wallet had fallen out onto the couch. When i left the premises i realised that i left my wallet behind. I called at 21:36pm to inform them (surely someone was still inside locking up) The phone had just rung. I got there this morning and they gave me my wallet but my cash of R900 some odd was removed from my wallet. I want my money back as Virgin can track my movement and the wallet movement by their surveillance camera's. If my money is not given back to me i will not pay their subscription for an entire year and i will still use their facility.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Jan 2016, 13:24
Official
Hello LeoJohn,

Thank you so much for taking my call today.

I am so sorry about this experience.

I have escalated the matter to the Club General Manager, Jason, and you will be contacted with feedback shortly.

Regards
Robyn