Stinking Customer Service

I am so disappointed with your service at Pavillion. I booked a 17h05 class and I was two minutes late. When I go there Sihle Hlophe and Slu did not allow us. We were three of us. They did allow people who did not book. First of all MY Virgin Active app does not say anything about being late. If I was not going to be allowed I was not even going to bother by coming. Worse of all they were rude and they managed to entertain their friends who were late. They could not even answer question and their arrogance was on another level. Customer service is foreign to the.m. I wasted my petrol and time only to be told I can't access the class. May you please terminate my contract urgently as I did not sign up for this stinking service.