Still waiting on refund

<p>On the 1 June 2016 I moved my gym membership from Virgin Active to Momentum. The Manager told me I would get a refund in that week. I waited until the 13 June 2016 but still nothing. Then I phoned the call centre who advised me that the refund wasn't done properly. They then said I would get the money in 4-6 working days. I waited and still nothing. I then again phoned the call centre and spoke to a guy who advised he will follow up and send me an email. I got absolutely no emails, no communication. It's been almost a month and I'm still waiting for the refund of R570 and Virgin Active is really quiet. </p>