Still waiting on my refund

I reached out to the team on the 29th Feb 2024 to cancel my membership. I received a response on the 1st March from Inshaaf, confirming that my membership has been cancelled and that my final debit will be on the 1st March.

On the 28th March I received an SMS stating that my next debit will be on the 2nd April.

Inshaaf then said that my membership was 'Uncancelled', and she processed the cancellation again. She also confirmed that the funds that will be debited will be refunded in 10-15 Business days.

15 Business days after that debit went off, and I still have not received my refund. When I called in, there was no record of my initial cancellation on the 1st of March. A follow-up was done for my refund, which I have still not received, nor have I received a date on when I will receive it.