MS
Marius S

1 reviews | Active since May 2012

19 Aug 2015, 15:34

Still waiting

Cancelled a gym contract on 29 July 2015 at the gym personally with Pontsho who advised the facility can still be used till 27 August and that the full monthly premium of R 455 will not be deducted on 1 August but only R 396.<br> On 1 August R 455 was deducted from my bank account .I called on 3 August to enquire and Asif called me back and said they will investigate. On 5 August I called again after nobody called me back. Asif advised there is a credit due back to me of R 58.71 which will be paid back into my account within 5 working days. By the 17 th of August still no credit was received and I called again. Spoke to Asif who said he will come back to me in a few minutes, just need to check with admin. It is now late afternoon on the 19th of August and still nobody came back to me or any credits received back on my account. I have advised Asif on the 17th when i spoke to him that I was on the point of placing this poor service on record with Hellopeter.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply19 Aug 2015, 16:44
Official
Hello ABMS132,

We're so sorry about the experience that you've had, this is certainly not the Virgin way.

I tried calling you on the cell phone number you provided.

I can confirm that the refund was paid out with todays batch and should reflect in your Bank account within 24 hours , the amount is R58.71

Please feel free to contact me at our Head office on *** for further information.

Kind regards,
Harriette