1 reviews | Active since Jul 2016
Still not refunded amd WORSE
<p>I switched to the Momentum Multiply on the 4th of June 2016, as I was informed that I would be refunded pro rata for the rest of the month and only be charged the discount rate from then on. </p> <p><br />I also had a fitness assessment done to bring down my refund further. </p> <p> </p> <p>I have not yet been refunded for the month of June, and worse still, I've been charged the full R690 fee for the month of July. </p> <p> </p> <p>This is ridiculous as I I have been promised the discount rate from 4 June 2016. I've paid for a fitness assessment and for the switch over to Multiply Premier. This is terrible service and theft from a reputable company. I hope this will be resolved immediately </p>
Please accept our apologies for the inconvenience caused.
Thank you for giving me a chance to look into this. As soon as we have the last bits of information from the club, we will revert back to you with feedback.
Please feel free to contact me should you require any further assistance.
Kind Regards,
Tracy-Lee
Please accept our apologies for the inconvenience caused.
Thank you for giving me a chance to look into this. As soon as we have the last bits of information from the club, we will revert back to you with feedback.
Please feel free to contact me should you require any further assistance.
Kind Regards,
Tracy-Lee
Firstly, I'd like to thank Tracy-Lee for the prompt response and feedback regarding this issue.
Thank you for processing the refund for July and part of June. I appreciate the efficiency; it has restored my faith in Virgin Active's customer service.
I would, however, like feedback on my compensation for the issue pertaining to the delayed authorization of my Multply Contract.
On 3 June 2016 I went to gym to have my contract switched over to Multiply. I paid the new activation price and was told I'd have the rest of the month pro rata refunded into my account. When my money hadn't been refunded by the 27th, I went back in to make an enquiry, only to find out that my account had not been authrorized and the initial contract had not yet been cancelled.
This is the fault of Virgin Active and it's absolutely ridiculous that I have to bare the cost of the incompetence of a Virgin Active staff member. It is only fair that the remainder of the refund, being between the third of June to 27 June, be recompensed.
Firstly, I'd like to thank Tracy-Lee for the prompt response and feedback regarding this issue.
Thank you for processing the refund for July and part of June. I appreciate the efficiency; it has restored my faith in Virgin Active's customer service.
I would, however, like feedback on my compensation for the issue pertaining to the delayed authorization of my Multply Contract.
On 3 June 2016 I went to gym to have my contract switched over to Multiply. I paid the new activation price and was told I'd have the rest of the month pro rata refunded into my account. When my money hadn't been refunded by the 27th, I went back in to make an enquiry, only to find out that my account had not been authrorized and the initial contract had not yet been cancelled.
This is the fault of Virgin Active and it's absolutely ridiculous that I have to bare the cost of the incompetence of a Virgin Active staff member. It is only fair that the remainder of the refund, being between the third of June to 27 June, be recompensed.